Partnership at Scale: How sevdesk Successfully Scales Customer Satisfaction and Debt Collection Processes with PAIR Finance

Uncharted territory: sevdesk had not previously implemented an efficient debt collection process – particularly due to the wide variety of customer segments, numerous payment methods, and in some cases high-value claims.

Scalability: As sevdesk grew, all downstream processes – particularly dunning and debt collection – had to scale flexibly and adapt dynamically to new volumes and requirements.

Customer focus: The goal was a progressive yet customer-friendly recovery process that largely avoids legal escalation, focusing instead on dialogue and customer retention.

PAIR Finance integrated its AI-based debt collection platform seamlessly into sevdesk’s system landscape via a direct API connection. This enables: real-time transfer and feedback of claims, individually configurable communication measures, and a personalised, consistent customer experience across all customer segments.

Thanks to a digital approach and machine learning, the tone, channel, and timing of outreach are optimally tailored to sevdesk’s highly diverse target groups – whether start-ups, established SMEs, or freelancers. This enables recovery rates and processes for open claims to be continuously optimised.

With PAIR Finance, sevdesk has established a digital debt collection operation that scales flexibly with its rapid business growth and meets all the requirements of modern, growing businesses. Processes have been continuously professionalised: legacy cases and new customers alike are handled efficiently, individually, and with a strong service orientation. sevdesk is particularly proud that three in four customers rate the PAIR Finance service as “satisfied” or “very satisfied”.

PAIR Finance has also made a lasting contribution to the ongoing improvement of data quality and to the optimisation of company-wide processes. For sevdesk, PAIR Finance is far more than just a debt collection partner: together, they have created innovative solutions that retain customers, drive growth, and successfully digitalise processes.