Staying connected despite open claims: How MTEL Germany and PAIR Finance strengthen customer relationships in telecoms.

• Customer retention in a high-volume business: In telecommunications, many small open amounts add up to a noticeable liquidity risk. An overly harsh approach does lasting damage to the customer relationship. 

• High standards for the customer journey: MTEL Germany wants to deliver an outstanding customer experience at every touchpoint, including those that involve money. 

• A reliable partner: The company was looking for a digital debt collection partner that works professionally and responds quickly to individual requirements. 

At the heart of the solution is PAIR Finance’s AI-based debt collection platform, which integrates easily into MTEL Germany’s existing processes. Receivables management runs automatically and transparently: MTEL keeps track of the status of every case, while the manual workload for its own team falls significantly. As a result, the process scales reliably as the customer base grows. 

Equally important is how consumers are addressed. MTEL Germany helps people stay connected with their families and home countries, and this relationship should remain strong even when a claim is open. Communication therefore stays professional, clear and solution-oriented, carrying MTEL Germany’s service promise through to the collection process. 

The collaboration has grown into a trusted partnership, built on short response times, clear communication and the flexible implementation of individual requirements: whenever specific needs arise, the PAIR Finance team works with MTEL Germany to find practical solutions. 

This pays off particularly in telecommunications: in a market where customers readily switch providers, each of the many small amounts stands for a customer relationship that MTEL Germany wants to keep. On this basis, PAIR Finance supports MTEL Germany in fulfilling its mission even more effectively: connecting people with their families, friends and home countries.