From travel to restaurants to financial services: Reviews have become an integral part of the customer experience. Not surprisingly, 91% of people read online reviews regularly or occasionally. More than 84% of these people trust reviews as much as a personal recommendation.
For many people, review sites play an important role in making informed decisions.
At the heart of this is feedback. It provides an authentic insight into what a company does well and what it could do better. Which portal is most trusted? And which platform do we at PAIR Finance pay attention to?
Trustpilot, one of the largest and most trusted online review communities, is an important source of our customer feedback alongside our own channels. Trustpilot ensures that only genuine reviews (from real people) are published and can help businesses improve their customer service. This makes it an important focal point for our customer support and product development. For our customers, reviews are an important way to ensure that we are a serious debt collection company and not a fake business.
How consumers rate their PAIR Finance experiences
PAIR Finance has a 4.7 star rating with over 4,000 reviews on Trustpilot (as of November 2024) and we are working hard to get even better. “I am incredibly thrilled about our Trustpilot rating,” said Sven Schneider, COO of PAIR Finance. “The excellent rating shows that consumers are very happy with their PAIR Finance experiences. We are grateful for all the feedback we receive. We are currently working on a number of initiatives that will further improve the customer experience in the future. A big thank you to our teams for getting us here and to all those who have reviewed us.”
By the way: We read every review for PAIR Finance and respond in less than two days. Today, we would like to share some of them with you and say thank you to the consumers who have rated us for more than 1,000 reviews. Here we go.
Lots of praise for our customer-oriented debt collection approach
“I recently had a phone call with Ms Yücel and was very satisfied with the service. She was extremely friendly, patient, and very helpful in addressing my concerns. Ms Yücel answered all my questions competently and ensured my issue was handled quickly and efficiently. I felt well supported and truly appreciated her professional and helpful approach.“
Consumer on 10 October 2024
“The telephone contact with various employees was very pleasant! My concern was handled with understanding and expertise, leading to a solution that worked for me. Debt collection, but done differently!”
Consumer on 18 November 2024
“The customer service over the phone was excellent. I was greeted in a friendly and professional manner, and my issues were resolved quickly and competently. The employee (Markus Kaiser) was patient, took the time to answer my questions, and showed great commitment. Overall, it was a very pleasant and positive experience.”
Consumer on 09 October 2024
We are no stranger to the fact that mistakes can happen, whether made by humans or machines. The aim of our customer service team is to provide consumers with good support when potential bumps in the road to a solution occur. Our team receives a lot of praise for this on Trustpilot.
More convenient and customer-friendly with AI
Compared to traditional debt collectors, PAIR Finance harnesses the enormous potential of artificial intelligence to improve the debt collection experience and help people resolve their outstanding debts quickly. In this way, we not only recover receivables faster, smarter and more sustainably, but also support long-term customer loyalty. Some of the benefits we offer include:
- Self-determined, mobile-first debt collection process instead of intrusive calls
- Individual communication: up to 30,000 options for the best personalised solution
- Customised, attractive payment page in 8 languages
- Diverse, flexible and international payment options, set up payment holidays or instalments in less than 1 minute
- Friendly telephone support for any questions you may have
- Generative AI technology, that answers consumer inquiries within less than an hour
If you are considering working with PAIR Finance and would like to benefit from digital, efficient and customer-focused debt collection, please contact us using our contact form. See you soon!
