On a growth track: PAIR Finance expands management team and wins Flaconi manager Dr. Susanne Wruck as COO

  • Fintech for AI-based debt collection strengthens management level with graduate mathematician and PhD economist
  • Dr. Susanne Wruck worked for Flaconi, where she was Senior Vice President Customer Fulfillment
  • Dr. Susanne Wruck’s strong experience in process optimization will play an important role in the further expansion of PAIR Finance

Berlin, August 02, 2022 – PAIR Finance, the leading AI-based fintech for debt collection in Germany and Austria announced today that Dr. Susanne Wruck has joined PAIR Finance as Chief Operating Officer. Effective August 1, 2022, she will take over the role from Fabian Platzen, who will now focus on his role as Chief Financial Officer. Dr. Susanne Wruck joins PAIR Finance after a decade in e-commerce at Flaconi and Bringmeister. At Flaconi, she was most recently responsible for fulfillment, delivery, and customer care.

PAIR Finance is an ambitious company that is growing fast and has a high dynamic. Starting at PAIR Finance is an exciting opportunity for me. PAIR Finance’s technology is a game changer. I am about to be part of a tangible innovation that will change the rigid and outdated paradigm of debt collection while positively impacting brand reputation and customer relationships. I am very excited to be working with Stephan and the entire team. Together, we can continue to challenge the status quo in the collections world – even in new markets.

Dr. Susanne Wruck, COO at PAIR Finance

With Susanne, an executive with a wealth of experience is taking over the Operations, Customer Care and Collection areas. I am very much looking forward to the collaboration and to being able to fully focus on Finance, Risk and Legal as CFO in the future, while PAIR Finance enters a new growth phase as a leading provider.

Fabian Platzen, CFO at PAIR Finance

I would like to thank Fabian, who has taken over the COO role very successfully so far and from now on will focus his full attention on the nationally and internationally growing Finance and Legal area. An important part of our growth strategy is a strong and diverse management team. I am very happy to now have Susanne, an analytical, process-driven operations expert, on board as COO. She brings valuable experience in rapidly scaling digital companies. Susanne’s appointment is an important step that will decisively support us on our expansion course in Europe.

Stephan Stricker, Founder and CEO at PAIR Finance

Dr. Susanne Wruck began her career at the food delivery service Bringmeister, then a subsidiary of German supermarket group Edeka. There, she built up the in-house delivery and later took over the management of the Berlin location for its Delivery division. The mathematics graduate then moved to the online retailer Flaconi, where she was most recently Senior Vice President Customer Fulfillment.

For Flaconi, she developed a state-of-the-art logistics concept for the new Halle (Saale) site (located in Eastern Germany) and managed the construction of the 28,000-square-meter fulfillment center, which has been in operation since April 2021. After studying mathematics, Dr. Susanne Wruck did a PhD in business administration on optimized fulfillment processes in e-commerce at the Vrije Universiteit Amsterdam.  

PAIR Finance currently has 180 employees and is the leader in AI technology solutions and personalized customer experience in the collections space. Since 2021, the fintech is also present on the Austrian market. The company received an MPE Award in July 2022 for its use of data analytics and artificial intelligence. Previously, PAIR Finance received awards as best merchant payment initiative (MPE Award 2021) and for its business idea (Red Herring Award 2021), among others.

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