B2B collections: AUTODOC PRO recovers 70% of receivables in first month with customer-centric solution from PAIR Finance
AUTODOC PRO x PAIR Finance
AUTODOC PRO’s mission is to empower B2B customers to focus on their core business, while ensuring that account receivables are managed professionally and respectfully. PAIR Finance’s AI-powered solution introduced a new level of flexibility and personalisation to the collections process, supporting AUTODOC PRO’s vision of a customer-centric experience.
- Internal resource strain: Managing collections in-house meant high costs and limited capacity, pulling focus away from strategic initiatives.
- Outdated collection processes: Manual receivables workflows lacked efficiency and were difficult to scale.
- Customer sensitivity: Preserving positive client relationships during the collections process was essential.
- Aged receivables: Recovering older debts required a more nuanced approach.
PAIR Finance provides AUTODOC PRO with an AI-powered solution that transforms debt collection into a seamless and customer-oriented experience. Automated and personalised communication cycles ensure that customers receive reminders tailored to their individual preferences, fostering respectful and constructive engagement.
Flexible repayment options, such as installment plans, make it easier for customers to resolve outstanding balances in a way that suits their business needs. The platform’s automation reduces the workload for internal teams and increases transparency at every stage, enabling AUTODOC PRO to redirect resources to its core business. Additionally, specialised strategies for aged receivables improve the recovery of older debts, while robust compliance features guarantee that all regulatory requirements are met.
Since the outset of the partnership the collaboration between AUTODOC PRO and PAIR Finance has delivered outstanding and measurable results. In the initial launch month, 70% of the total receivables volume was recovered. As of February 2026, the absolute recovery value has tripled compared to the initial period (April-July 2025).
When analysed by payment date, the volume of paid orders has risen by 23% compared to the early months of the partnership. Notably, in 2025, 81% of fully resolved cases have been managed entirely by PAIR Finance’s AI, requiring no human intervention whatsoever. Feedback from the AUTODOC PRO operations team highlights a clear rise in satisfaction and positive engagement during the collections process.
“With PAIR Finance, we’ve transformed our receivables management into a truly customer-centric process. Their AI-powered solution enables us to engage our business clients respectfully and efficiently, while achieving better recovery rates and freeing up internal resources. This partnership has significantly contributed to further improving both customer satisfaction and operational excellence at AUTODOC PRO.”
Payment Manager
AUTODOC PRO
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