What's behind it:
Consumer preferences are influenced by individual differences, especially age.
Young people have a more positive attitude towards debt collection.
Just under half of respondents have already missed paying a bill.
Popularity of payment methods, communication channels and contact times in different age groups.
"We observed a change in attitude among younger consumers, who are more open about their debts than older generations."
Prof. Dr. Minou Goetze
Professor for Decision Making & Cognitive Science
Fresenius University
Professor for Decision Making & Cognitive Science
Fresenius University