ESG in debt collection. A people-centred approach for sustainable relationships.

Debt collection is more than just recovering outstanding receivables. This guide shows how a customer-centred approach strengthens trust, promotes financial stability and assumes social responsibility.

ESG in debt collection. A people-centred approach for sustainable relationships.

What's behind it:

Collection in line with ESG and SDG principles.
Strategies for reducing financial stress.
Stakeholders who benefit from social responsibility in the debt collection process.
KPIs for measuring social responsibility.

"Debt collection has evolved beyond the recovery of unpaid debts. Today, it stands for empathy, innovation and responsibility - with a focus on maintaining relationships, building trust and promoting financial stability. A human-centred approach to debt collection not only solves financial problems, but also reduces financial stress, protects the dignity of the individual and strengthens social cohesion."

Sven Schneider
Sven Schneider
COO
PAIR Finance

Discover how PAIR Finance is revolutionising the world of debt collection.