What's behind it:
A completely new type of debt collection that benefits everyone - creditors, consumers and debt collection companies.
Four pillars of designing effective, ethical and sustainable debt collection processes.
Insights from psychology and behavioural economics to optimise decision-making processes and make payments
Personalisation of the customer journey - manage motivation and incentives in a targeted manner to achieve better results.
"Understanding individual differences is crucial for successful debt collection. People have very different reasons for not paying their bills and they react uniquely to different stimuli."
Dr. Sebastian Clajus
Head of Behavioural Science
PAIR Finance
Head of Behavioural Science
PAIR Finance