AI-based debt collection for telecommunications.
Whether it’s mobile, landline, streaming, IoT or fibre optics: telecommunications providers and network operators are the backbone of our digital infrastructure. At the same time, they operate in a highly dynamic market with complex pricing models, intense competition and growing customer churn. In the mass market, with millions of contract and prepaid customers, numerous small unpaid balances can quickly add up to significant payment defaults – creating a tangible liquidity risk.
The market is growing: According to forecasts, telecommunications revenue in Europe will increase by 6.3 percent annually from 2026 to 2030, reaching a volume of 678.6 billion euros in 2030.
Challenges in debt collection for providers.
Spread between small and large amounts.
Outstanding receivables range from small amounts for basic services to larger amounts for bundled offers with devices, or the rollout of modern fiber optic connections. This mix makes standardisation in the debt collection process difficult.
Fraud risks in technology bundles.
Insufficient risk assessment can create challenges for receivables management, especially with high-value bundles. These offers are particularly vulnerable to fraud, such as through fake identities.
Evolving contract models.
Flexible plans, package changes, and add-on options make the contract landscape increasingly complex. The correct allocation of outstanding receivables requires precise receivables management – especially in the case of retroactive billing or contract cancellations.
International operations.
With customer accounts across different countries, currencies, and legal systems, debt collection in telecommunications requires not only legal expertise, but also technological flexibility in payment processing, localisation, and communication.
A balance between customer loyalty and effective debt collection management is crucial.
Overly aggressive debt collection can damage the business in the long term.
The focus is on digitally savvy customers who should be retained in the long term.
Weak receivables processes can threaten the existence of a company.
Our solutions for your telecommunications company.
Our AI-powered debt collection solutions are tailored to the full spectrum of the telecommunications industry – from traditional landline and mobile plans, to streaming, IoT, and next-generation fibre optic services.
Greater security in customer onboarding thanks to our anonymised market comparisons.
Higher repayment rate thanks to our AI-supported debt collection approach.
One contract and partner for multiple markets - with local and linguistic expertise.
Client portal with predictive analytics and real-time status of files.
Bundled reporting to optimise market comparisons and targets.
Automatic data exchange in real time through REST API integration.
Individual customer approach and customer journey through behavioural insights.
High consumer satisfaction and excellent trust score.
Dynamic and effective debt collection strategies for maximum efficiency.
Highly efficient, purely digital receivables processing without media disruption.
Simple and seamless payment processes for fast settlement.
Contact us now.
We efficiently recover your outstanding receivables in the telecommunications sector – without jeopardising your customer relationships! Reach out directly and we’ll get back to you promptly.