PAIR Finance is now offering its technology-driven debt collection approach to Austrian companies. With the help of artificial intelligence, behavioral research and data science, PAIR Finance enables a consumer-centric customer experience in debt collection and receivables management.

Berlin-based fintech Pair Finance, which specializes in receivables management and collection, has announced the expansion of its business into the Austrian market. The company is targeting the country's leading e-commerce, banking, telecommunications and insurance companies. Barna Bokor will take over the position of country head in Austria. He joins from online bank ING Austria.

Market entry in the neighboring country seems obvious. The same language and similar consumer behavior presumably do not require any special adjustments to technology and processes. As Pair Finance emphasizes in its press release on the expansion, it sees Austria as a strategic market for its business model. This is because retail there is currently undergoing a structural change driven by exponential technological development.

"The demand from our German clients was certainly one of the drivers to enter the Austrian market," says Pair Finance founder and CEO Stephan Stricker in an interview with brutkasten. Previously, he says, they were only able to operate in Austria on a small scale. But now Pair Finance has registered a business here and obtained a collection license.

Pair Finance, a company for AI-based debt collection and receivables management, has analyzed in a study which debtor types there are and how best to address them in order to receive payment as quickly as possible. The survey was led by behavioral researcher Dr. Minou Ghaffari and evaluated around 400,000 cases and the associated AI-optimized communication in anonymized form.

The goal is to get people out of debt quickly, says Pair Finance CEO Stricker. "The best way to do that is digitally. People look at their smartphones almost 100 times a day, use them to take out policies and buy products - so why don't we in debt collection also communicate digitally with our debtors as part of the value chain?"

"Typically, these are customers who are in a difficult financial situation and tend to reject any payment solution," Minou Ghaffari tells WELT AM SONNTAG. She heads the behavioral research department at debt collection provider PAIR Finance.

To create such a typology, Fintech Pair Finance, which specializes in debt collection, analyzed data from more than 400,000 debt collection cases and the corresponding debtor communication. This resulted in a customer typology study that defines a total of 16 different debtor types. (€)

"Our message comes via SMS, WhatsApp and e-mail and lands on a wearable, smartphone or tablet. This finally puts an end to the age of confrontational, monotonous mass communication by reminder letter or telephone, and communication takes place at eye level," clarifies Stricker. According to Stricker, all outbound customer communication takes place via AI. (Print article)

Fintech PAIR Finance, which specializes in AI-based debt collection and receivables management, is strengthening its legal department. As of July 1, Daniela Gaub will take over the newly created position of "Senior Legal Counsel." The fully qualified lawyer was previously head of the legal department at Bundesverband Deutscher Inkasso-Unternehmen e.V. (BDIU). At PAIR Finance, she will be responsible for the areas of debt collection and data protection law.

Pair Finance, fintech for AI-based debt collection and receivables management, is strengthening its legal department: Daniela Gaub (37) will take over the newly created position of Senior Legal Counsel from July 1, 2021. The fully qualified lawyer was previously head of the legal department at the Bundesverband Deutscher Inkasso-Unternehmen e.V. (BDIU).

Berlin-based FinTech PAIR Finance said it presented the first study on a new customer typology for the digital age. At the technology company, the future of debt collection has been emerging around AI, behavioral research and data science since 2016, the company said.